Payments Program Manager

Description

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

The Payments team is hiring an account manager to provide service to the GuestyPay users and be the expert for everything related to payments as the customer-facing team member.

**Please note that this is a Remote position**

Responsibilities

• Own service customer payments products process - including system setup, user training, and customer relationship management.
• Upsale of payment product add-ons.
• Pricing negotiation and explanation for the payment products
• Deliver demo sessions (via video) to customers
• Follow up with customers regularly throughout the ticketing system to make sure they are increasing their engagement in the Guesty payments products and have all the needed information and support.
• Serve as the Guesty payments contact person for clients during onboarding for questions about product usage and payment best practices.
• Become an expert on the entire Guesty Platform in the payments field.
• Understand the customer business and technical needs to optimize configuration and recommend best practice solutions.
• Gather customer feedback to communicate it to the Payment team.
• Focal point of knowledge and training inside the organization.
• Be an expert on the Guesty Platform from a payments point of view and on the GuestyPay product.

Requirements

• 4+ years of experience
• EAST Coast (Monday-Friday)
• Professional Services/Customer Success Experience
• Technical solid Background (Education or experience)
• Exceptional ability to communicate and foster positive business relationships
• Experience working with remote teams and clients
• Payments industry experience - a must
• Native English speaker

Compensation range- 90-100 OTE Annually

*Exact compensation may vary based on skills, experience, and location.*

Benefits and Perks

Employees also receive access to the following benefits:

• Health, dental, vision, life, and disability insurance 
• 401(k) Retirement Savings Plan & Employer Match
• Paid time off
• All new employees receive a comprehensive virtual onboarding experience.
• Professional development opportunities

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.