Offer summary
Qualifications:
1-5 years of customer service experience, At least 1 year of help desk software experience, Experience with phone and chat-based services, Neutral accent, Calm under pressure.Key responsabilities:
- Field inbound customer communications via multiple channels
- Communicate and resolve issues for clients
- Coordinate with teams to address order problems
- Qualify leads and assign to sales team
- Ownership of projects for team improvement