Offer summary
Qualifications:
5+ years in customer support or management, 3+ years in a leadership role, Experience with ticketing systems like Intercom or Zendesk, Strong knowledge of SaaS technical support, Excellent verbal and written communication skills.
Key responsabilities:
- Expand helpdesk to 24/7 global service
- Develop support strategies with VP of Customer Success
- Manage daily operations, engaging team and customers
- Optimize ticketing and chat systems for efficiency
- Monitor support metrics for decision-making