Client Success Manager

About Veho

Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

About The Role

The Client Success team is the client account P&L owner for Veho and the primary point of contact for the entire relationship. As a Client Success Manager at Veho, you will use your dynamic set of skills to build relationships with external clients and solve their delivery and returns challenges. This requires a high degree of business acumen, strategic thinking, problem-solving, understanding of operations, cross-functional partnership, and an entrepreneurial mindset. The Client Success Manager will create value for Veho’s clients by delivering on our commitments and innovating new product or service offerings to meet their transportation needs. This person thrives on building excellent relationships with your clients while also identifying opportunities that will increase our book of business and top-line revenue opportunities. 

Responsibilities Include

• Retain and grow revenue within your portfolio of accounts

• Manage strategic client relationships; ensure operational alignment, error management, and continuous improvement

• Own regular operational client cadence and relationships with your respective book of business

• Partner with the Veho Expansion team to develop a client expansion strategy that addresses our client's needs and grows the partnership 

• Understand and drive insights into client business goals as well as anticipate future needs to deliver efficient solutions

• Help develop standard methodologies and process strategies in a high-growth, evolving business unit 

• Drive planning sessions to ensure our clients can fully utilize Veho to meet their performance, delivery, and operational efficiency goals

• Conduct quarterly business reviews and check in points with key clients to identify any performance gaps, volume changes, and wins

• Understand client challenges using your strong interpersonal skills and data-driven approach to problem-solving 

• Elicit client feedback to act as an internal advocate for our clients

• Communicate regularly with the customer to evaluate satisfaction

What You Bring

• BA/BS degree or similar college-level education

• 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), Operations or entrepreneurial/founder experience 

• High degree of emotional intelligence 

• Proven success in solving operational challenges with a creative, data-first approach 

• Experience building relationships with executive-level external clients through active listening 

• Experience in data analysis; strong Excel/Google Sheet skills, SQL is a plus

• Leadership in developing world class client presentations/QBR leadership

• Ability to thrive in a fast-paced environment and meet specific goals

• Advanced level of cross-functional collaboration and execution of changes to established processes

• Experience within consulting, logistics, e-commerce, or transport-tech industries

• Experienced in on-boarding clients; implementation and integration experience

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission:  to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.  We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people.  We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. 

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.

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