Implementation Manager

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX, and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

LOCATION: Remote

POSITION: Technical Implementation Manager for Interoperability (Interop)

The Technical Implementation Manager for Interoperability (Interop) will play a key role in leading the successful deployment and integration of interoperability solutions within healthcare or related industries. This role requires a blend of technical acumen, project management expertise, and client-facing skills to ensure the seamless execution of system implementations. You will collaborate with cross-functional teams, including product, engineering, and client services, to manage client integrations and ensure that interoperability standards (HL7, FHIR, etc.) are adhered to throughout the process.

PRIMARY ROLE AND RESPONSIBILITIES:

• Project Management: Lead and manage multiple technical implementation projects simultaneously, from planning through go-live, ensuring timelines, budgets, and client expectations are met.
• Client Collaboration: Work closely with clients and internal teams to gather requirements, define project scope, and ensure successful implementation of interoperability solutions that align with the client’s needs.
• Technical Leadership: Serve as the subject matter expert in interoperability standards (HL7, FHIR, EDI, etc.) and integration processes, guiding both internal teams and clients through technical challenges.
• Integration Development: Collaborate with technical teams to configure, test, and deploy APIs, data exchanges, and integration workflows between various systems, including EMRs, HIS, and third-party vendors.
• Stakeholder Communication: Provide regular project updates to internal and external stakeholders, including risk assessments, issue tracking, and resolution strategies.
• Compliance & Standards: Ensure all interoperability solutions comply with industry standards and regulatory requirements, including HIPAA, HITECH, and other relevant data privacy laws.
• Troubleshooting & Support: Act as a point of escalation for any technical issues during implementation, working closely with engineering teams to troubleshoot, resolve, and document solutions.
• Continuous Improvement: Identify opportunities to streamline the implementation process, improve client satisfaction, and enhance the efficiency of technical solutions.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Education: Bachelor’s degree in computer science, Information Technology, Healthcare Informatics, or a related field. Master’s degree preferred.
• Experience:
  1. 5+ years of experience in technical project management or technical implementation, preferably in healthcare or a related industry.
  2. Hands-on experience with interoperability standards (e.g., HL7, FHIR, CDA, EDI).
  3. Strong experience working with EMRs/EHRs, healthcare integration engines, and other clinical data systems.
• Technical Skills:
  1. Proficiency with APIs, system integration, and data exchange protocols.
  2. Understanding of healthcare data privacy standards (HIPAA, HITECH, etc.).
  3. Strong knowledge of relational databases, SQL, and cloud-based solutions.
• Project Management Skills:
  1. Demonstrated success in leading cross-functional teams and managing complex projects.
  2. Proficient in project management tools (e.g., Jira, Asana, MS Project).
• Soft Skills:
  1. Excellent written and verbal communication skills.
  2. Strong analytical and problem-solving abilities.
  3. Ability to work independently and manage multiple priorities in a fast-paced environment.

ADDITIONAL PREFERRED EXPERIENCE:

• PMP, PRINCE2, or other project management certifications.
• Familiarity with cloud technologies such as AWS, Azure, or Google Cloud.
• Experience with data migration and large-scale integration projects.