Match score not available

Outbound Rep (AU/US Credit & Collections) - Permanent WFH, Dayshift | ZR_523_JOB

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

3+ years experience in outbound calls, Degree in finance, business or related field preferred, Proven customer service or collections experience, Proficient in Microsoft Office and CRM software, Ability to handle sensitive information confidentially.

Key responsabilities:

Handle inbound and outbound credit inquiries
Assist with billing questions and payment arrangements
Monitor accounts for delinquencies
Negotiate payment terms and document interactions
Collaborate with finance team on billing issues

PeoplePartners Inc. https://www.peoplepartnersbpo.com/

201 - 500 Employees

See more PeoplePartners Inc. offers

Job description

This is a remote position.

Job Summary:

The Outbound Sales Representative (AU or US Credit and Collections) is responsible for managing customer accounts, addressing inquiries, and collecting outstanding payments while ensuring a positive customer experience. This role involves communication with customers via phone, email, and other channels to resolve payment issues, negotiate payment plans, and provide information about credit policies.

Key Responsibilities:

Handle inbound and outbound calls related to credit and collections inquiries.
Assist customers with billing questions, account discrepancies, and payment arrangements.
Monitor accounts for delinquencies and initiate collection efforts.
Negotiate payment terms and follow up on overdue accounts.
Document all customer interactions and account updates in the CRM system.
Collaborate with the finance team to resolve complex billing issues.
Maintain compliance with relevant laws and regulations regarding collections.
Provide excellent customer service to enhance customer satisfaction and retention.
Prepare reports on account statuses, collections progress, and customer feedback.

Requirements

Strong communication and negotiation skills.
3 or more years of experience in making outbound calls.
Degree in finance, business, or related field preferred.
Proven experience in customer service or collections, preferably in a credit and collections role
Proficient in Microsoft Office Suite and experience with CRM software.
Ability to handle sensitive information with confidentiality.
Detail-oriented with strong problem-solving skills.
Ability to work independently and as part of a team