Offer summary
Qualifications:
Upper intermediate Danish (B2), fluent English (C1), Previous outsourced customer service experience preferred, Willingness to relocate to Riga or reside there, EU citizenship or valid work permit for Latvia, Minimum typing speed of 50 wpm with 90% accuracy.
Key responsabilities:
- Handle incoming customer requests via phone, chat, and email
- Record case resolutions and ensure timely completion
- Escalate priority issues as necessary and work with a team
- Maintain quality standards and follow work schedules
- Participate in training and additional tasks for service improvement