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Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world's expertise.
Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects -- and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower, and recognize the next generation of the world's expertise.
Degreed is seeking an experienced Technical Writer to join our dynamic team. As a Technical Writer at Degreed, you will play a crucial role in creating clear, concise, and user-friendly externally-facing documentation. You will work closely with product managers, developers, and other stakeholders to ensure our technical content meets the highest standards of quality and accuracy.
This role will be based onsite in Bengaluru, India. After an in-office onboarding period, incumbents are expected to be available in office for a few days per week as part of hybrid work model. Candidates may also be required to travel internationally 1-2 times annually for full company gatherings.
Day in the Life
- Develop and maintain comprehensive technical documentation, including end-user guides and feature-specific how-to manuals
- Collaborate with cross-functional teams to gather, understand, and document complex technical information
- Translate technical concepts into clear, concise, and engaging content for various audiences
- Create and update content for our Knowledge Center
- Deliver documentation in support of our bi-weekly and quarterly product development cycles
- Implement and maintain documentation standards and best practices
- Contribute to the development of our content strategy and information architecture
Who You Are
- 5-7 years of experience in technical writing, preferably in the software or e-learning industry
- Proven track record of working with US-based and multinational companies
- Excellent written and verbal communication skills in English
- Strong ability to understand and explain complex technical concepts to diverse audiences
- Experience with documentation tools (Zendesk preferred) and content management systems
- Degree in English, Technical Communication, or a related field
- Proficiency in HTML, CSS, and Markdown
- Experience with agile development methodologies
What Sets You Apart
- Knowledge of learning management or talent development platforms
- Experience with video creation and editing for technical content
- Experience with in-app digital adoption platforms
- Familiarity with localization processes for global audiences
- Understanding of UX writing principles and information architecture
Work Environment & Physical Demands
We primarily collaborate with our US and International colleagues through virtual meetings (Zoom), email, and Slack. In this role, you will be required to operate a laptop computer, computer software platforms, and other office productivity machinery as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, and must be able to observe and interpret written and/or verbal communication.
Additional Information
Degreed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Degreed will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.
Degreed uses the E-Verify employment verification program.
Work Environment & Physical Demands
Degreed is a remote-first company, however our roles are open to in-office or hybrid if you live in a city with a physical office location. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our US and International colleagues through virtual meetings (Zoom), email, and Slack. In this role, you will be required to operate a laptop computer, computer software platforms, and other office productivity machinery as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, and must be able to observe and interpret written and/or verbal communication.
Additional Information
Degreed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Degreed will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Degreed uses the E-Verify employment verification program.
