Offer summary
Qualifications:
HS Diploma required, 5-6 years of account management experience preferred, Mastery of contact center reporting tools, Proficient in Microsoft Office and HRIS, Bachelor's degree preferred.Key responsabilities:
- Manage day-to-day customer interactions
- Project manage assigned customer projects
- Respond to customer escalations accurately
- Collect and analyze data for trends
- Partner with Service Delivery Leads for feedback