Offer summary
Qualifications:
5-7 years in Technical Support, 3+ years at SaaS or security vendor, Strong technical troubleshooting skills, Knowledge of Microsoft Windows, Ability to learn quickly.Key responsabilities:
- Respond to customer technical inquiries
- Address issues through research and troubleshooting
- Document all technical inquiries
- Collaborate with global support and operations
- Participate in on-call rotation for 24/7 support