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Customer Service Agent

fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

2-3 years in frontline customer support, Excellent verbal and written communication skills, Interest in blockchain or fintech industry, Adaptable and resilient in fast-changing environments, Ability to work flexible hours including night shifts.

Key responsabilities:

Handle inbound inquiries via chats, emails, and calls.
Provide accurate information to resolve customer issues.
Maintain up-to-date knowledge for effective support.
Escalate issues to team leaders as required.
Assist in data analysis and team objectives.

CoinMarketCap Information Technology & Services SME https://coinmarketcap.com/

11 - 50 Employees

See more CoinMarketCap offers

Job description

Company Description

Trust Wallet is the world’s most inclusive, chain-agnostic, self-custody wallet, serving over 100 million users globally. It offers a secure, seamless, and intuitive gateway to Web3, enabling users to send, receive, stake, swap, and store over 10 million cryptocurrencies across 100+ blockchains, including Bitcoin, Ethereum, Solana, BNB Smart Chain, and many more. Trust Wallet also supports a diverse developer community, helping them reach millions of users, build their own wallets, and drive crypto adoption.

Job Description

You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
You will escalate issues to your team leader, managers, and other departments as required
Adhere to the Quality Assurance standards set
Adhere to and comply with the schedule set by the Team Leader
Assist in the preparation of other processes as and when assigned/required by the Team Leader
Display good team working attitude and behavior within the team and other departments in the company
Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

2-3 years experience in frontline customer support, preferably in the financial or service industry
Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
Both adaptable and resilient, able to operate in a quickly changing environment
Excellent verbal and written professional English and your respective native language skills
Great at multitasking, prioritizing, and managing time effectively.
Knowledge or interest in blockchain/digital assets/fin-tech industry
Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
You must have the right to work for the country you are based.

Additional Information

Why work at Trust Wallet?

Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
Tackle fast-paced, challenging and unique projects.
Work in a truly global organization, with international teams and a flat organizational structure.
Enjoy competitive salary and benefits.
Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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