Offer summary
Qualifications:
Bachelor's degree or equivalent experience, 4+ years in Customer Success or technical role, 3+ years providing customer facing training or demos, Experience with Salesforce, Zendesk, and CRM tools, API support experience is a plus.
Key responsabilities:
- Provide guidance to customers for value maximization
- Guide onboarding and initial usage of Allē platform
- Identify trends in customer requests for improvement
- Proactively address risk and adoption blockers
- Conduct product demos and develop customer workshops