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Customer Journey Expert Digital Business Onboarding at ING

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Belgium

Offer summary

Qualifications:

5-10 years experience in similar role, Extensive experience with KYC processes, Strong analytical and data skills, IT savviness and interaction skills with IT teams, University degree.

Key responsabilities:

Create and improve digital onboarding journeys
Analyze customer feedback and trends
Collaborate with Technology and KYC colleagues
Develop features to enhance onboarding experience
Contribute to challenging projects

ING Banking XLarge https://www.ing.com/

10001 Employees

HQ: Amsterdam

See more ING offers

Job description

Customer Journey Expert Digital Business Onboarding

Digital Business Banking

~50% work from home

A day in the life of a Customer Journey Expert Digital Business Onboarding

Creating and improving seamless, secure and personalized digital journeys to onboard business customers of all sizes
Analysing customer feedback and technological trends to transform the customers’ onboarding experience
Working together with Technology, Know Your Customer (KYC) and Accounts colleagues to build and test new features

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

5-10 years experience in a similar role
Extensive experience with customer onboarding and/or Know Your Customer (KYC) processes, as well as digitalization, within (Business) Banking
Strong analytical and data skills to uncover customer insights

IT savviness and ability to interact with IT architects, feature engineers and developers
University degree
To love collaborating with different people and working within an international context
To make things happen thanks to your ‘can-do’ attitude and autonomy, with diligent respect for the (risk) processes

As a Customer Journey Expert Digital Business Onboarding, you will have the opportunity to:

Work at the heart of the bank’s strategy: customer data is involved in every important step for our customers
Develop yourself through a rich offering in courses and trainings, both on technical and soft skills, and on-the-job learning
Contribute to challenging projects

The team

You will be part of the Customer Data area within the Digital Business Banking department. We provide our retail and business customers with digital and user-friendly processes to manage their data, while complying with relevant regulatory requirements, such as GDPR and KYC. We ensure that these data are well managed, up to date, and protected.

Within this area, you will be in the centre of the Bank, serving both the internal and external worlds. As Customer Journey Expert, you will shape the digital evolution of customer data processes and applications. In everything you do, you will always keep the customer at heart.