Offer summary
Qualifications:
ITIL Certified (Minimum Foundation), 5+ years' experience in Major Incident and Problem Management, Strong knowledge of ITIL framework and incident management best practices, Proven experience managing high-severity incidents, Broad technical knowledge of IT infrastructure, networks, and application services.
Key responsabilities:
- Lead strategic coordination of responses to major IT incidents
- Oversee incident bridges and provide guidance to teams
- Act as key escalation point for major incidents
- Conduct post-incident reviews and drive continuous improvement
- Develop process improvements to enhance service reliability