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Technical Program Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

Project management methodology expertise, Strong customer-facing skills, Technical background with architecture experience.

Key responsabilities:

Develop and manage project plans for on-time delivery
Manage change requests and project execution from initiation to closure
Communicate project plans and monitor project work
Mediates between customers and team members to resolve issues
Track project milestones and report to stakeholders

interface.ai Scaleup https://www.interface.ai/

51 - 200 Employees

See more interface.ai offers

Job description

Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations.

.Do You Make the Cut?

As a Technical Program Manager, you will be responsible for:

Develop and manage project plans and ensure on-time delivery.
Perform risk management and change management on projects.
Provide day-to-day coordination and quality assurance for projects and tasks.
Owns end-to-end project delivery responsibilities of virtual assistant solution implementation involving multiple customers, products / solutions and phases
Applies project management methodology, tools, techniques, and terminology
Manages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorised project changes as defined in the change management plan, and facilitate customer acceptance
Manage project execution from initiation to closure
Communicates project plan — Ensures a common understanding by setting expectations according to the Project Plan, in order to align the stakeholders and team members
Monitors and controls project work — Measures project performance using appropriate tools and techniques
Develops communication plan — develop the communication plan with internally and external stakeholders
Oversees approved actions — Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project
Act as mediator between customer stakeholders and team members
Resolve issues and solve problems throughout project life cycle
Effectively manage project scope by ensuring any changes to scope are documented and approved
Track and report on project milestones and provide status reports to customer stakeholders
Lead, coach, and motivate project team members on a proactive basis
Responsible for working with customer stakeholders to define scope, goals, deliverables, required resources, budget estimates, and timing
Drive resolution to key decisions and actions needed
Manage Change Requests that arises during the implementation
Steer our customers towards standard solution setups leveraging Virtual assistant, AI best practices; clearly understand the need for customizations and the proposed solutions.
Possess strong customer facing skills.
Should have technical background with architecture experience

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.