Offer summary
Qualifications:
Solid experience in customer support management roles., Previous experience in leading support teams, preferably in SaaS environments., Practical knowledge in integrated service channels., Proficiency in customer service tools and metrics., Ability to develop and train teams..
Key responsabilities:
- Lead the customer support area aligning with company strategy and goals, ensuring operational efficiency.
- Guarantee customer satisfaction by addressing issues quickly and collaboratively, seeking improvement opportunities.
- Monitor performance indicators and provide insights for team growth.
- Drive automation efforts, optimize service channels and improve team productivity.
- Manage internal conflicts and foster a collaborative environment across departments.