Patient Research - Digitech - Remote

Overview

Digitech is seeking a Patient Research Specialist to support the Patient Billing Department in any and all areas related to our clients’ private pay patients. This position requires some Billing experience, and strong attention to detail.

100% remote job opportunity.

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Responsibilities

Summary:

The Patient Research Representative is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims, and entering that information into patients' files. High attention to detail, accuracy, the ability to handle a heavy workload on deadlines is required.

Organizational Impact

In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring that claims are paid in a quick and timely manner by working with internal departments and external parties, while all HIPAA rules and regulations are adhered to.

Essential Duties And Responsibilities

• Work internally by gaining an understanding of all departments and how they work together toward payment of all EMS claims
• Work with external parties, including but not limited to hospitals, insurance providers, attorneys and the patients we serve
• Search various websites and hospital systems to obtain additional patient information needed to process claims, and add that information to the pateints' records
• Handle correspondence via mail, email and telephone; perform other duties as assigned by management
  
  

Skills/Experience Required

• Ability to multi-task
• Collaborative team player; able to work with all internal departments
• Pleasant and professional phone manner
• Able to handle pressure and always maintain composure
• Computer literacy; able to work two monitors
• Strong follow-through
• Previous experience dealing with the public is helpful
• Punctual
• Dependable
• Quick learner
• Accountable for your work
• Comfortable asking questions
  
  

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401 (k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.