Offer summary
Qualifications:
Completed IT education and practical experience in IT support, Familiarity with Microsoft, Apple, or Linux environments, Basic infrastructure knowledge, ITIL Foundation Certification is a plus, Fluent in English and German.
Key responsabilities:
- Serve as first contact for employees
- Monitor communication channels and ticket resolution
- Escalate and coordinate complex incidents
- Prepare digital collaboration tools for events
- Support IT projects for continuous improvements