Offer summary
Qualifications:
College diploma or Bachelor's Degree in technology-related field, 3-5+ years in Software/In-App troubleshooting, Experience in Level 2/Level 3 IT support, Knowledge of Microsoft Azure and VM environments, Microsoft and Cisco certifications preferred.
Key responsabilities:
- Resolve customer product-related issues promptly
- Provide remote support and troubleshoot configurations
- Complete changes to Customer Azure environments
- Research and resolve complex application issues
- Maintain technical knowledge base articles