Supplier Success Professional (Customer Support) - Multilingual German, Dutch, French, and English

This position requires being fully fluent in all of the following languages: German, Dutch, French, and English.

SUMMARY

The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

This position requires being fully fluent in ALL of the following languages: German, Dutch, French, and English. 

After the first four weeks of training, this role offers a hybrid schedule in our Maidenhead office (3 days in office, 2 days work from home). Only those within commutable distance to Maidenhead will be considered at this time.

Please note: training hours will be based on our corporate hours in Utah and will likely be after hours in the UK; the schedule after training will be Mon-Fri, local business hours. Full working rights in England without current or future sponsorship is required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to all Avetta customers 
• Help end-users navigate the Avetta Cloud Application
• Verify technical documents submitted by end users
• Ability to resolve complex issues with focus on customer experience 
• Interact directly with Avetta customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Support and explain customer billing and subscription terms
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta’s culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars

MINIMUM QUALIFICATIONS:

• Call center experience is a plus
• Excellent communication skill – both written and orally
• Working PC knowledge, windows preferred and related applications
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability
• Self-Motivated
• Stress tolerance
• Ability to learn and apply new information or skills
• Fluent in English, German, Dutch, and French