Job description

Patrique Mercier Recruitment is thrilled to offer an exciting position for a German Speaking Customer Consultant focusing on a leading streaming platform. Join our passionate team and help us deliver exceptional support to an audience that loves entertainment!

In this role, you will engage with German-speaking customers, assisting them with inquiries related to their streaming experience, resolving issues, and providing guidance on product features. Your commitment to service will ensure that customers enjoy a seamless and enjoyable viewing experience.

This is an excellent opportunity to blend your customer service skills with your passion for entertainment in a fast-paced, innovative environment.

Responsibilities

Provide top-notch customer support to German-speaking users across various channels (phone, email, and chat)
Address inquiries related to account management, content selection, and technical issues
Assist customers in troubleshooting and resolving streaming issues
Document customer interactions and maintain accurate records in the system
Offer insights and suggestions to enhance the overall customer experience
Collaborate with the team to share knowledge and drive service improvements
Stay up-to-date with platform features, industry trends, and competitor offerings

Requirements

Fluency in German and English, with excellent written and verbal communication skills
Prior experience in customer service, preferably in the tech or entertainment industry
Strong analytical and problem-solving abilities
Passion for streaming platforms and knowledge of current trends in media
Ability to work independently and as part of a team
Proficient in using customer support software and tools
Attention to detail and commitment to delivering high-quality service
Ability to adapt and thrive in a fast-paced environment
Positive attitude and eagerness to learn

Benefits