Offer summary
Qualifications:
Fluent in English and Japanese, 1-3 years of relevant experience, Proficient in Microsoft Office and Google Apps, Understanding of hotel systems is a plus, Strong analytical and communication skills.
Key responsabilities:
- Implement new subscriptions and support existing clients
- Educate users on product usage and provide training
- Respond to customer inquiries via chat or email
- Collaborate with Business Development and Product teams
- Identify process improvements and escalate issues