Offer summary
Qualifications:
Degree in Information Technology or exceptional ability., 3+ years management experience in IT Support., 3+ years hands-on technical experience in IT Support., Ability to drive incidents to resolution efficiently., Experience with project planning and execution..
Key responsabilities:
- Manage a remote and on-site technical team.
- Mentor staff and foster professional development.
- Set performance goals and drive operational efficiency.
- Communicate effectively with customers and stakeholders.
- Lead incident resolutions and implement process improvements.