(Cybersecurity) Technical Support Consultant (Colombia)

Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity?

Join our Technical Support Consultant team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age.

Thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. 

Excited? Let’s see what it takes 💛

What you will do:

• Act as the initial point of contact for customers, addressing inquiries, technical issues, and requests promptly and professionally
• Identify and classify email phishing
• Monitor and manage the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA’s
• Provide expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction
• Assist in documenting customer interactions and common solutions to improve knowledge sharing within the team
• Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management

What you need to succeed in this role: 

• Excellent English language (at least C1 for both spoken and written)
• Knowledge of cybersecurity concepts and email phishing
• Experience in technical / customer support (preferably in the cybersecurity field)
• Strong troubleshooting skills
• Customer-oriented and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with Zendesk or similar CRM systems (Salesforce)
• Technical background

Benefits:

• Flexible schedule
• Opportunity to work remotely  
• Creative and unique art offices (see for yourself)
• Inclusive international environment 
• Compensation in USD
• Good bonuses for referring friends 
• Paid intensive training and probation
• Mind-blowing corporate events and social activities
• Work-life balance 
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. 

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience. 

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.