German Speaking Customer Support Consultant for Automotive Company

Patrique Mercier Recruitment is excited to announce an engaging opportunity for a German Speaking Customer Support Consultant in the automotive sector! If you are fluent in German and have a passion for the automotive industry, this role is tailor-made for you!

As a Customer Support Consultant, you will be the vital link between our clients and their customers, delivering exceptional service to German-speaking clients in the automotive field. You will address inquiries, resolve issues, and provide detailed information about our client's products, ensuring a seamless customer experience.

This position not only allows you to leverage your language skills but also offers you a chance to work in a fast-paced and innovative environment.

Responsibilities

• Deliver outstanding customer support to German-speaking automotive clients via phone, email, and chat
• Respond to inquiries and provide accurate information about products and services
• Assist with troubleshooting and resolving customer issues efficiently
• Maintain comprehensive records of customer interactions and inquiries
• Collaborate with team members to enhance customer satisfaction and service quality
• Stay updated on the automotive industry trends and product knowledge
• Follow established procedures and ensure compliance with quality standards

Requirements

• Fluency in German and English, both written and spoken
• Previous experience in customer service, preferably in the automotive sector
• Strong communication and interpersonal skills
• Proven problem-solving abilities with a customer-focused approach
• Able to operate effectively in a dynamic and fast-paced environment
• Attention to detail and excellence in service delivery
• Familiarity with customer support software and systems
• Proficient in using computers and navigating various platforms
• Valid European Passport or ID

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras