Offer summary

Qualifications:

Fluent in German and English, Exceptional communication skills, Strong problem-solving abilities, Previous experience in customer service.

Key responsabilities:

Assist German-speaking customers via phone, email, and chat

Resolve customer issues promptly and accurately

Collaborate with team members on best practices

Document interactions in the CRM system

Engage in continuous learning about company products

Job description

Join the dynamic team at Patrique Mercier Recruitment JP as a German Speaking Customer Care Associate and embark on an amazing journey to Greece! This role offers not only an exciting career opportunity but also a fully paid relocation package to help you settle into your new home in this beautiful Mediterranean country. As a Customer Care Associate, you will be the voice of the company, ensuring that our customers receive the highest level of support and care. You will effectively handle inquiries and provide solutions, contributing to a great experience for our German-speaking clients. This is more than just a job; it’s a chance to grow professionally while enjoying life in Greece. If you are passionate about customer service and ready to take your career to the next level in a stunning setting, we want to hear from you!

Responsibilities

Assist German-speaking customers with inquiries via phone, email, and chat, delivering top-notch service.
Resolve customer issues promptly, accurately, and with a positive attitude.
Collaborate with team members to share knowledge and best practices.
Document customer interactions and feedback in the CRM system diligently.
Engage in continuous learning to familiarize yourself with company products and services.
Provide feedback to management to enhance service processes and customer satisfaction.
Participate in team meetings and contribute ideas for improving customer care.

Requirements