Offer summary
Qualifications:
Upper intermediate Finnish (B2), Fluent in English (C1), Previous customer service experience preferred, EU citizenship or valid work permit, Computer literacy and typing skills of 50 wpm.
Key responsabilities:
- Manage customer requests via phone, chat, and email
- Document cases in contact center tools
- Ensure timely resolution within case life cycle
- Provide excellent customer experience and meet quality standards
- Attend training and complete ad hoc tasks for improvement