Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Lead Verification Representative

unlimited holidays
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Florida (USA), United States

Offer summary

Qualifications:

Strong written and verbal communication skills, Experience with call center operations, Proficient in Google Docs or Microsoft Office, Attention to detail and analytical skills, Organizational skills for managing tasks.

Key responsabilities:

  • Oversee team of Verification Representatives
  • Monitor live calls and provide feedback
  • Review performance data for improvements
  • Conduct performance reviews and coaching
  • Collaborate on updates to scripts and systems
Centerfield logo
Centerfield Marketing & Advertising Large https://www.centerfield.com/
1001 - 5000 Employees
About Centerfield
Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles. For more information on Centerfield, visit: www.centerfield.com.
See more Centerfield offers

Job description

The Opportunity...
We are seeking an experienced Lead Verification Representative to manage a team of Verification Representatives in our growing Insurance Services Division. This role is crucial in ensuring high-quality standards across all verification processes, supporting a remote team that pre-qualifies insurance-seeking customers and transfers them to licensed agents. As a Lead Verification Representative, you will work closely with the Sr. Call Center Manager to maintain operational excellence and drive team performance.

How You'll Contribute...
  • Oversee and support a team of Verification Representatives to ensure quality and accuracy in call pre-qualification and customer transfers.
  • Monitor live calls and provide real-time guidance and feedback to ensure adherence to scripts and quality standards.
  • Review performance data, identify areas for improvement, and implement corrective actions.
  • Conduct regular performance reviews, offer coaching, and manage team development.
  • Assist in monitoring staffing, tracking attendance, and managing team schedules.
  • Collaborate with management to assess and implement updates to scripts, systems, and client requirements.
  • Take on additional projects as needed to support the overall success of the verification process.

    • What We're Looking For...
  • Strong written and verbal communication skills with the ability to manage and motivate a remote team.
  • Attention to detail and the ability to analyze and act on performance metrics.
  • Organizational skills to manage multiple tasks and deadlines effectively.
  • Experience with call center operations, ideally in a verification or customer service environment.
  • Willingness to engage with the employees and provide feedback in a positive and encouraging manner.
  • Experience with Google Docs or Microsoft Office.
  • Self-starter who works well within a team, but can thrive independently as well.

    • Life at Centerfield
  • This job is fully remote but we prefer the candidate to reside in the Tri County area.
  • Competitive hourly rate + bi-annual bonus
  • Generous PTO!
  • Industry-leading medical, dental, and vision plans
  • 401(k) company match plan – fully vested on day 1
  • Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
  • Monthly team outings (ball games, casino night, hikes, etc.)
  • Career growth – we enjoy promoting from within!

    • Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Industry :
    Marketing & Advertising
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Call Center ExperiencePerformance AnalysisGoogle DocsData Analysis

    Other Skills

    • Customer Service
    • Detail Oriented
    • Time Management
    • Virtual Collaboration
    • Verbal Communication Skills
    • Coaching
    • Microsoft Office
    • Organizational Skills
    • Team Management
    • Quality Assurance
    Are you interested?

    Related jobs

    See more jobs
    Sign in or sign up with Google or LinkedIn