At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
Team/ Role
Team - As part of Coinbase’s Enterprise Applications and Architecture organization, the CXCM (Customer Experience Channel Management) team is on the front lines of revolutionizing how we deliver exceptional support to millions of users globally. We are responsible for managing the agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate at peak efficiency.
We design, build, and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating scalable solutions that not only meet today’s needs but also anticipate the future of customer engagement.
Role - In this role, you'll be at the forefront of building complex, scalable applications that directly impact the Coinbase customer experience. You will work on developing and optimizing GoLang backend APIs at scale, while integrating with third-party platforms to ensure seamless operations for our customer service teams
What you’ll be doing (ie. job duties)
- Build high-performance services using GoLang and gRPC, creating seamless integrations that elevate Coinbase's customer experience.
- Establish and promote best practices in design techniques, coding, testing, documentation, monitoring, and alerting.
- Demonstrate a keen awareness of Coinbase’s platform, development practices, and various technical domains and build upon them to efficiently deliver improvements across multiple teams.
- Add positive energy in every meeting, and make your coworkers feel included in every interaction.
- Communicate across the company to technical and non-technical leaders with ease.
- Delivering top quality services in a tight timeframe by navigating seamlessly through uncertainties.
- Working with teams and teammates across multiple time zones.
What we look for in you (ie. job requirements):
- 3+ years of experience as a software engineer and 2+ years building backend services using GoLang and gRPC.
- Be a self-starter, executing complex solutions with minimal guidance while ensuring efficiency and scalability.
- Proven experience integrating at least two third-party applications using Golang.
- Hands-on experience with AWS, Kubernetes, Terraform, BuildKite or similar cloud infrastructure tools.
- Experience with event-driven architectures (Kafka, MQ, etc.) and proficiency in SQL or NoSQL databases.
- A solid understanding of gRPC, GraphQL, ETL pipelines, and modern development practices.
- Strong command of GoLang, with a deep understanding of how to build scalable, reliable backend services.
Nice to haves:
- Ruby, Python
- SaaS platform experience
- AI/ML
- Applications using OpenAI/ChatGPT
- Experience in AWS, Kubernetes, Terraform, GitHub Actions or similar.
- Experience with rate limiters, caching, metrics, logging, debugging
Job ID: P61571
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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