Offer summary
Qualifications:
Professional degree in IT or related field, 3-5 years experience in software support, ITIL Foundation certification V4 preferred, Intermediate knowledge of IT Service Management, Basic technical knowledge in HTML, CSS, SQL.Key responsabilities:
- Resolve software issues via phone and web chat
- Analyze problems and provide solutions
- Document resolution process with updates
- Assist team members in incident management
- Support eCommerce customers with everyday needs