AT CASTOR, WE DRIVE FASTER, SMARTER MEDICAL RESEARCH
We believe that faster, more diverse clinical trials help extend the human health span and provide a greater return on investment.
We strive to improve the clinical trial experience for patients, sites and sponsors, using technology to accelerate every step of the clinical trial journey.
Our modular clinical trial platform enables the capture and re-use of research data from anywhere, anytime and helps optimize each activity in the clinical trial journey by reducing human effort with technology. From recruitment to monitoring, we help make it easier to design and deploy trials, enroll and engage patients, collect data and analyze results.
Next to being very purpose-driven, we are proud of our caring company culture. We follow our values diligently and take the well-being of each Castorian seriously. Sounds like something for you? Read on!
The main focus of the role
At Castor, we’re all committed to a world with faster, smarter, medical research. Our cloud-based software solutions are revolutionizing data capture for academic and commercial clinical researchers worldwide. You’ve found yourself a company with a true purpose.
Our Customer Success team advises and supports thousands of Castor users from all over the world, ensuring that they get the best out of our products. This position will report to the EU based Customer Success Manager.
As an Account Manager you will be operating as the lead point of contact for all matters specific to your (Benelux) academic accounts, while maintaining strong, long-lasting customer relationships. Overseeing customer account management, including closing of new opportunities, renewals and upsells.
What you’ll be doing
- Develop trusted advisor relationship with key academic accounts in the Benelux and maintain relationships with other existing accounts
- Answer client requests;
- Liaise with cross-functional internal teams to improve the entire customer experience, drive adoption and renewals and escalate issues as needed;
- Identify upsell opportunities among existing customers;
- Collaborate with the Sales team to achieve quotas;
- Close academic site license inbounds: manage tenders or other incoming requests, negotiate contracts and close agreements;
- Onboard new accounts;
- Forecast and track key account metrics;
What you’ll bring
- 1-2 years experience in Consulting, Account Management, Sales or Customer Success;
- You are based in the Netherlands;
- You are available 24-32 hours per week;
- Exceptional communication skills in Dutch and English;
- A self-starting attitude; taking ownership of your projects;
- A strong understanding of customer metrics and industry best practices including NPS, renewals, subscriptions, and activity;
- Experience of creating new strategies and processes to drive customer engagement and happiness;
- Business-savviness and negotiation skills;
How Castor takes care of you
At Castor we truly live and breathe one of our core values, believing we can achieve anything with a healthy and happy team. Our benefits reflect this:
- Guaranteed ‘happy holidays’ bonus
- Employee Stock Option Plan
- Learning & Development Budget to support your growth
- Unlimited annual leave
- A fully remote role, with support for your home office set-up
- A flexible working schedule: nobody is tracking your time except you, we focus on output and delivery
- A great work-life balance
- Quarterly downtime weeks, access to OpenUp, well-being workshops, sleeping courses, virtual company events and celebrations
- Annual company retreats in person 🌴
We are a remote-first company. At Castor, we value flexibility and believe that the best talents can work anywhere in the world. From flexibility improvements to productivity growth, we want to make sure you are happy, healthy, and productive while working from home.
Every Castorian counts. We celebrate you for who you are. We build products to make clinical research accessible to the world and a company where everyone, anywhere, is welcome. It does not matter where you are from, where you are based, or what your gender, age, or sexual orientation is.
Our remote-first setup is for your family, your work-life balance, your mental health, and your right to be your most authentic self. You are celebrated for who you are, for all the differences and quirks that define you. We want your unique voice to be heard and succeed together as a happy and healthy team!
Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of color, and people from the LGBTQ(+) community. Please feel free to share the pronouns you use (for example she/her/hers, he/her/his, they/them/theirs, etc.).
