Offer summary
Qualifications:
Degree in computer science or engineering, 5-7 years of technical support experience, Linux OS administration expertise, Experience with PACS, DICOM or HL7 preferred, Development experience in scripting languages.
Key responsabilities:
- Act as primary escalation point for Level 1 Support team.
- Manage major incidents and perform root cause analysis.
- Participate in software requirements and design reviews.
- Stay current with product development and client situations.
- Create or update Knowledge articles to reduce escalations.