Offer summary
Qualifications:
Bachelor’s degree in IT or related field, ITIL 4 Foundation Certification required, Proven experience in IT service management, Strong data analytics skills with relevant tools, Understanding of ITIL frameworks.
Key responsabilities:
- Lead problem management process to resolve issues
- Utilize ServiceNow for logging and tracking problems
- Conduct investigations and perform root cause analysis
- Collaborate with cross-functional teams for resolutions
- Maintain documentation and create reports on trends