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JD Edwards Service Delivery Leader

Remote:

Full Remote

Contract:

Full time

Salary:

175 - 200K yearly

Experience:

Expert & Leadership (>10 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

Bachelor's Degree in related field, 10+ years in IT Director position, 7+ years with JD Edwards applications, Significant project and resource management experience, PMP® certification preferred.

Key responsabilities:

Lead and manage consulting teams of 50+
Align strategic vision with organizational goals
Oversee project planning and execution
Manage capacity and resource forecasting
Drive training and thought leadership at events

KS2 Technologies Information Technology & Services TPE https://www.ks2inc.com/

11 - 50 Employees

See more KS2 Technologies offers

Job description

The Head of Service Delivery is a senior leadership position that plays a pivotal role in overseeing the successful execution and delivery of projects, managed services, and cloud services within a professional services organization.

CHARACTERISTICS OF A SUCCESSFUL JD EDWARDS SERVICE DELIVERY LEADER:

Excels at problem solving
Can see the "big picture"
Factual communicator
HANDS ON MANAGER
Initiates and finishes tasks quickly
Has to have variety in their day-to-day tasks
High degree of autonomy
Prefers work of a technical nature

JOB DESCRIPTION:

Key member of the Executive Leadership Team
Leading, Managing and Holding the Delivery Team Leaders accountable: leading and managing the Program, Managed Services, Functional, and Technical leads. Providing mentorship, coaching, and support to help them achieve their goals and deliver high-quality results
Responsible for leading and growing a consulting team of over 50 w2's and 1099's
Strategic Planning: Help our customer in developing and executing a strategic vision for the program, aligning it with the organization's goals and objectives
Client Engagement Leadership : Act as a single point of contact for our client by overseeing the planning, implementation, and execution of projects and managed services within the program, ensuring they are delivered on time and within budget and meeting SLAs
Capacity Planning and Resource Planning: accurately forecasting demand and aligning consulting resources to meet demand. Managing utilization and minimizing downtime within both Programs/Projects and Managed Services
Driving the proper training and certifications for the team with thought leadership demonstrated at local and national trade shows
7+ years of experience using JD Edwards applications from kickoff to go live

REQUIRED Skills & Experience

Bachelor's Degree in a related field required
10+ Years of IT Director experience (in addition to any experience offered in lieu of degree requirements)
10+ years of Director Level Experience
7+ years of experience using JD Edwards and Cloud applications from kickoff to go live
Direct client support and large project management
Experience in customer service and Leadership
10+ years of resource management
Extensive experience of delivering successful consultancy services to external clients in an education and / or public-sector environment
Experience of successful business and strategy development, including at least two of - market analysis, strategy development, product development, thought leadership and client positioning, client relationship management, proposal development, partnership development
Significant experience of managing a portfolio of projects or a complex program, with the ability to manage a changing portfolio in line with client needs
Experience of leading, managing and developing multi-disciplinary teams to meet or exceed delivery targets and achieve client satisfaction
Experience managing large multi-stakeholder sales
Significant experience in people and team management, preferably in a consultancy environment, with the ability influence others and create an environment to maximize the team's potential
Proficiency in Microsoft Office applications including Word, PowerPoint, Excel
Experience with Smartsheet, MS Project or other project planning tool
Knowledge of Visio or similar for process modeling
Required: Experience with application support for JD Edwards or another tier 1 ERP system
Experience in leading projects and managing expectations and outcomes
Knowledge of customer experience and process improvement
Highly effective in-person, phone, and written communication skills
Excellent documentation and organizational skills
Ability to work in a team environment while achieving personal production goals
Excellent problem-solving skills
Ability to travel up to 50% of the time

REQUIRED Skills & Experience

Experience in a professional services or consulting company
Experience with OpenAir PSA from Oracle
PMP® certification

EDUCATION

4-year College degree or 7+ years of direct experience

ACHIEVE AT KS2

As a W-2 employee, this position provides a competitive base salary with attractive employee benefits, including participation in our bonus plan. We provide multiple healthcare, dental, and vision benefits and KS2 pays 75% of employee and family coverage. As an eligible employee, you will also be provided with 100% employer paid short-term/long-term disability insurance as well as a company paid life insurance policy. You will be eligible for our 401-K matching plan after your first 90 days/first of quarter. We offer three weeks of PTO as well as multiple paid holidays. Our KS2 employee package also includes an allowance for cell phone and home internet. KS2 Technologies, Inc. participates in the E-Verify program. This position also requires you to complete our Culture Index Survey as part of our hiring process. https://www.cultureindex.com/c/DGY4EFPv2c

Salary: $175000 - $200000 per year

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