General Summary:
We are seeking a Service Delivery Engineer to be responsible for developing and supporting tools and automation used by our delivery and operations teams. This position reports to the Director of Service Delivery and has no direct reports.
This role works closely cross-functionally with leaders and operations teams to support world class delivery of our products and solutions to customers. The team member will be responsible for various platforms and tools such as power reporting, SLA/OLA adherence, and execution. A strong background in managed services, operations, project management, and reporting are required. Excellent verbal and written communication skills are a must.
Principal Duties and Responsibilities:
- Responsible for development and enhancement of Smartsheet workflows, Cognito forms, and Microsoft Power Automate
- Provide support and training to team members using supported tool sets and processes
- Participate in process development and documentation to facilitate building workflows
- Support leadership managing delivery capacity, resource planning, and forecasting allocation of operational resources by leveraging insights from supported platforms
- Establish and maintain strong working relationships with internal teams and team leaders
- Perform technical communications with internal and external parties
- Other duties and responsibilities, as assigned
Knowledge, Skills and Abilities Required:
- Experience with telecom, technology and the execution of product installations
- Highly skilled communicator with experience presenting to leadership and peers
- Ability to develop and articulate concepts and workflows
- Confident delivering against competing deadlines in a fast-paced environment
- Excellent written and verbal communication skills
- Detail-oriented with an emphasis on accuracy
- Self-starter with a strong sense of ownership
- Ability to identify and resolve issues in a timely manner
Qualifications, Experience and Education:
Required
- Bachelor’s degree in Telecommunications, Business Administration, or a related field, or equivalent experience
- 2+ years of experience developing Smartsheet projects, reports, dashboard, and templates
- 2+ years of experience in service delivery or technical project management
- Advanced understanding of Smartsheet, Microsoft Power Automate, and Microsoft Office suite including Teams, Excel, Visio, PowerPoint, and Word
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- Paid Parental Leave
- 401K – with Employer Match
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/ .
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.
