Operations Supervisor

Toronto, ON, Canada

Remote with travel in GTA 2-3 days/week

ABOUT THE COMPANY: American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.

SUMMARY: The Operations Supervisor will manage the flow of work ensuring all shipments are efficiently processed, recovered, and dispatched to meet time-critical deadlines required by clients. Oversight will include customer service and order intake, dispatch, customer inquiries and escalations, and warehouse functionality.

REPORTS TO: Region Manager

RESPONSIBILITIES:

• Lead and supervise a team through optimal performance
• Assist with the development monitoring of KPIs, analysis of repetitive operational problems
• Monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames
• Work with customers to ensure that collection requirements are met and that they are always kept informed during the process to ensure visibility
• Communicate with all offices and local service providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
• Ensure shift patterns are maintained to meet the 24/7 coverage requirement
• Develop skills in preparation of operations manager position including managing customer and work flow escalations, market analysis, and key financial and performance indicators to drive business needs.
  
  
  

SKILLS:

• Excellent communication skills with the ability to influence others
• Excellent problem solving and prioritization skills essential
• Ability to multitask and stay organized
• Ability to hold your team accountable
  
  
  

QUALIFICATIONS:

• Experience in supervising a customer service / dispatch environment
• Previous transportation / logistics experience required
• Experience in same day delivery is a plus
• Flexibility in working hours required to support weekend and 24/7 hours of coverage required
• Must be able to travel at least 2-3 days/week
  
  
  

American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, independent contractors, vendors and customers.