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Analista de Prevención de Fraude - Reclamos Institucionales

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
Argentina

Offer summary

Qualifications:

Experience in related tasks, e.g., CBU/CVU transfers., Proficient in CRM tools, preferably Salesforce., Experience with data visualization tools is a plus..

Key responsabilities:

  • Manage relationships with Fintech and Banks regarding fraud issues.
  • Send and receive fraud-related claims.
  • Analyze and investigate potential fraud patterns.
  • Generate and analyze reports.
  • Support internal clients and improve area controls.
Telecom Argentina logo
Telecom Argentina Telecommunication Services XLarge https://institucional.telecom.com.ar/
10001 Employees
About Telecom Argentina
We are Telecom Argentina, a connectivity solutions and entertainment company with over 23,000 collaborators throughout the country. We transform the digital experience of our over 28 million customers providing them a secure, flexible and dynamic service on all of their devices, with high speed mobile and fixed connections, and a live and on-demand contents platform which includes series, films, gaming, music and TV shows. Through our commercial brands Personal, Fibertel, Flow and Telecom | Fibercorp, we provide services such as fixed and mobile telephony, data transmission, pay TV and Internet, for individuals, companies and institutions throughout the country. We are also present in Paraguay, providing mobile service, and in Uruguay, with pay TV. We are leaders in an industry that has become one of the pillars for the social and economic development of our country, and we are active participants in the community with sustainable practices and initiatives that add value to the use of technology as a tool for training and social inclusion.
See more Telecom Argentina offers

Job description

Quienes Somos

Somos Telecom Argentina, una empresa de servicios digitales, telecomunicaciones y entretenimiento, líder en la región. Evolucionamos para convertirnos en una tech-co ágil, diversa y sustentable. Confiamos y creemos en las personas, como diferencial en la entrega de valor a nuestros clientes. Nos impulsa el propósito de potenciar la vida digital de nuestros clientes y de la sociedad en su conjunto.

En el equipo deFraude de Personal Pay de la compañía, estamos sumando profesionales Analista de Reclamos Institucionales, con pasión por la innovación, ganas de ser protagonistas y facilidad para el desempeño en un entorno desafiante y dinámico.

Buscamos protagonistas que se animen a:

✔️ Llevar el ownership del vínculo con otras Fintech y Bancos por temas de fraude

✔️ Enviar y recibir reclamos por casos de fraudes hacia y desde otras entidades

✔️ Analizar e investigar posibles patrones de fraude

✔️ Generar y analizar reportes

✔️ Brindar soporte al cliente interno

✔️ Participar en la mejora continua de los controles y procedimientos del área

Y cuenten con estas experiencias y habilidades:

✔️ Experiencia en tareas similares, ya sea en temas de transferencias CBU / CVU o gestión de contracargos.

✔️ Uso de herramienta de CRM, preferentemente Salesforce.

✔️ Se valora experiencia en herramientas de visualización de datos como Looker, Data Studio y/o Power BI. (Deseable)

✔️ Perfil comprensivo, proactivo, autodidacta; orientado a resultados gestionando con iniciativa y autonomía.

¿Qué tenemos para ofrecerte?

🌏 Modalidades de trabajo flexible

🏆 Bono por performance

✈️ Una semana extra de vacaciones

📱 Descuentos y bonificaciones exclusivas en nuestras marcas Personal y Flow (internet, conectividad móvil y entretenimiento) para vos y tu familia

🏥 Prepaga para vos y tu grupo familiar a cargo

📕 Acceso libre a la plataforma digital de contenidos de aprendizaje (Universo Telecom)

🎓Bonificaciones especiales en universidades de primer nivel

👫 Programa de referidos con reconocimiento económico (TECOnecto)

¡Y mucho más!

¡Súmate a la transformación digital más desafiante del país!

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
Spanish
Check out the description to know which languages are mandatory.

Hard Skills

Fraud InvestigationContinuous Improvement ProcessCustomer Relationship Management (CRM) SoftwareData VisualizationReport GeneratorsProperty OwnershipPower BISalesforceIBM Data StudioCustomer SupportSelf-Directed Learning

Other Skills

  • Communication
  • Proactivity
Are you interested?

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