Job Description:
The Systems Engineer for our CCA (Caribbean Central America) with a background in Cybersecurity and Networking, stays current with Cybersecurity and Networking technical certifications to be able to make appropriate recommendations to resellers on configuration and design of system solutions.
Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training to upsell the Cybersecurity and Networking product line.
Works closely with vendor management and vendor representatives to execute pre-sales design training activities for partners.
Establishes and develops solid business relationships with suppliers, customers and/or other internal departments.
Identifies opportunities to improve the quality of Systems Engineering engagement with internal and external customers. Accept ownership of suggested improvements and work with internal team and vendor, through Systems Engineering Management team to develop an implementation plan.
You can also provide technical guidance to partner systems engineers.
“Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.”
We will be hiring this position in Panamá
What You’ll Do:
- Provides technical presales solutions and configuration design expertise to customers and sales on specified product line(s) in accordance with Key Performance Indicators (KPIs).
- Uses independent judgement and discretion in making solution recommendations. No second-level review occurs.
- Provides sales/marketing support to increase vendor and product awareness.
- Provides technical presentations/demos/training to sales, support, and customers.
- Participates in departmental projects in leadership/ownership role.
- Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, Vendor Management Team, and vendor representative(s).
- Logs customer requests and role-related activities as established by SE Manager.
- Provides technical and non-technical input to team members, project leaders, and management, as appropriate.
- Develops tactical plan and perform associated duties necessary to support goals and objectives aligned to vendor's marketing strategy to grow sales.
- Participates in trade shows, seminars, trainings, and other marketing events.
- Attends scheduled assigned vendor(s) team meetings.
- Seeks and participates in cross-training activities.
- Perform other duties and responsibilities deemed necessary by Systems Engineering Management or Team Lead.
What We’re Looking For:
- Bilingual (English and Spanish)
- Minimum of (5) years of experience in technical support in at least two of the following technological areas: Cybersecurity, Networking, Windows and Linux operating systems, Virtualization, Public Cloud.
- Minimum of (3) year of vendor relations experience in a pre-sales vendor support role
- Minimum experience of (3) year in formal product presentations and/or experience in technical sales training for small and medium audiences.
- Able to build strong and effective working relationships with others.
- Able to work constructively under stress and pressure when faced with heavy workloads and deadlines.
- Able to create and deliver formal presentations and product/solution demonstrations.
- Able to show a preference for interacting with people, being friendly, outgoing, eloquent, and socially comfortable.
- Able to express ideas clearly and transmit the necessary information.
- Able to use relevant computer system applications (which may include spreadsheets, word processors, etc.) at a basic level.
- Able to work independently with minimal supervision.
- Knowledge and/or experience in the related area of responsibility.
- Possesses strong leadership skills with a willingness to lead, create new ideas and be assertive.
- Possesses strong organizational and time management skills, pushing tasks through to completion.
- Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at an intermediate level.
Other Education/Certifications:
- Previous trade show experience [preferred].
- Holds at least 1 industry recognized cybersecurity, networking and/or cloud certification(s) [preferred] (CCNA, CCNP, Security+, Network+, etc.) with a strong commitment to the continuous development of technical skills as evidenced by additional certifications or demonstrated experience in a relevant technology or product line.
Working Conditions:
- On-call availability required as necessary.
- Remote work during normal office hours.
- Some travel required.
What’s in it for You?
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.
If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply.
You may be exactly the person we’re looking for!
