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Retail Customer Call Center Agent

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Panama, Pennsylvania (USA), United States

Offer summary

Qualifications:

Experience in retail call center support preferred, Strong de-escalation skills, Proficiency in customer service software, Excellent written and verbal communication skills, Ability to work independently in a remote environment.

Key responsabilities:

Provide remote call support to store employees and vendors
Handle tier 2 escalation calls effectively
Utilize software, email, and chat tools for support
Employ de-escalation techniques for customer concerns
Maintain detailed documentation of interactions

Oxford Solutions https://www.oxfordsolutionsinc.com

51 - 200 Employees

See more Oxford Solutions offers

Job description

Oxford Solutions has an opening with our retail merchandising client for a Call Center Customer Engagement Representative. PRIOR RETAIL CALL CENTER SUPPORT EXPERIENCE PREFERRED.

REMOTE/WORK FROM HOME. MUST HAVE HIGH SPEED INTERNET/ETHERNET PORT

Work Schedule: 1 pm - 10 pm. (Must be willing to work one weekend day per week)

Training will take place Mon-Fri, 8 am - 5 pm

For this remote Customer Service Agent role, your role is to provide exceptional support to retail store employees, vendors, shipping companies, and store associates for a well-known retail brand. This position focuses on handling tier 2 escalation calls and requires strong problem-solving and de-escalation skills.

Essential Functions

Provide remote call support to store employees, vendors, shipping companies, and store associates.
Handle tier 2 escalation calls, addressing complex issues and resolving concerns.
Utilize customer service software, email, and chat tools to communicate effectively and manage support requests.
Employ de-escalation techniques to resolve customer concerns professionally and empathetically.
Collaborate with internal teams to ensure prompt and accurate issue resolution.
Maintain detailed documentation of customer interactions and issues.

Qualifications

Experience in retail call center support is highly preferred.
Strong de-escalation skills and the ability to manage challenging situations calmly.
Proficiency in customer service software, email, and chat tools.
Excellent communication skills, both written and verbal.
Ability to work independently in a remote environment.
Previous experience in a similar customer support role is a plus.

If you have a passion for helping others and are skilled in resolving complex customer issues, we encourage you to apply for this remote opportunity.

Retail Customer Support - Call Center - Customer Engagement Representative - 24-00775