Offer summary
Qualifications:
Fluent in English and Mandarin, High school diploma or equivalent, 1-2 years of customer support experience, Experience with E-commerce/SaaS is a plus, Working knowledge of CRM systems.Key responsabilities:
- Maintain positive attitude toward customers
- Respond to customer inquiries promptly
- Resolve customer complaints efficiently
- Process orders and keep records of interactions
- Ensure customer satisfaction and provide support