Freight Operations Support

An exciting and long-term opportunity awaits with a dynamic and growing firm specializing in air cargo logistics and booking platforms. Join us as an Freight Operations Support member and contribute exceptional service and support to our clients and partners through innovative solutions and reliable operations.

As an Freight Operations Support member, you will manage back-end operations and provide customer support for our air cargo booking platform. This role involves regular data entry, database maintenance, and ensuring smooth operational processes while working remotely.

Essential Duties And Responsibilities

• Handle day-to-day operations related to the air cargo booking platform.
• Perform regular data entry tasks to ensure accurate and up-to-date information in the database.
• Maintain and update databases to support efficient cargo operations.
• Provide support to clients and partners through various communication channels.
• Address and resolve queries related to air cargo bookings and operations.
• Ensure a high level of customer satisfaction through timely and effective communication.
• Monitor and manage operational processes to ensure smooth functioning of the air cargo booking platform.
• Collaborate with the team to identify and implement process improvements.
• Work autonomously in a full remote environment while maintaining consistent communication with the team.
• Coordinate with team members and other departments to ensure seamless operations.
  
  

Education and Work Experience:

• Minimum of two years’ experience as Freight Operations Support or in any similar role handling air freights, forwarders or logistics preferably in US.
• Familiarity with logistics systems and proficiency in using them is preferable.
• Must be keen to details and capable of performing detailed and accurate work.
• Ability to work autonomously in a remote environment with minimal supervision.
• Consistently maintain communication with the team and work cooperatively.