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GBS – Partner Management

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

India

Offer summary

Qualifications:

Bachelor's degree, 10-15 years in shared services, 2+ years with outsourced teams, Operational knowledge of GBS domains, Experience in CI initiatives.

Key responsabilities:

Oversee operational governance for AMEA GBS teams
Identify and lead continuous improvement opportunities
Support GBS reporting and deliverables calendar
Resolve major operations escalations and issues
Govern contracts with BPO Service Provider

WhiteCrow Research Human Resources, Staffing & Recruiting SME https://www.whitecrowresearch.com/

501 - 1000 Employees

See more WhiteCrow Research offers

Job description

About our client:

Our client vision is to be the world’s best performing snacks-led powerhouse, unleashing the full potential of their differentiated brands.

Powered by their strategy to Differentiate, Drive & Deliver, they are a leading company in global snacking, international cereal and noodles, and North America frozen foods, with iconic, world-class brands and strong underlying growth momentum and profitability.

Our client purpose is to create better days and a place at the table for everyone through their trusted foods brands.

As part of this purpose, they are committed to advancing sustainable & equitable access to food by creating Better Days for 4 billion people by the end of 2030.

Purpose of the Role:

Effective Operational Governance & optimization of the service delivery/quality across GBS towers (RTR, PTP, OTC, HTR) – provided by a mix of inhouse / outsourced workforce – across the AMEA region.

Responsibilities:

As an instrumental part of the Regional GBS support to the BUs in the region, this position will
Act as intermediary between GBS Delivery teams & BUs to oversee operational governance and feedback loops
Identify and lead CI / productivity opportunities in RTR, PTP and OTC processes conducted out of GBS, with inputs gathered from the GBS operations team and/ or onshore Finance teams in Business Units (BUs)
Leverage best practice and globalized standards from across GBS teams for the AMEA GBS Delivery teams
Lead GBS related strategic Change Management/ communications BUs
As the onshore focal for GBS operations/ service delivery quality, this position will support the RDP as:
Custodian of the regional GBS reporting and deliverables calendar/ cadence
Work with the GBS teams and BUs to ensure major operations escalations / month-end issues are resolved timely
Oversight of GBS performance metrics (regional metrics and global 3*3 metrics)
Regional SOX Focal point across RTR, PTP and OTC processes conducted out from GBS. This includes the scrub / review of the GBS controls documentation, as well as coordinating completion of testing.
Governance of contract with the BPO Service Provider. This includes Roles & Responsibilities/ Service Level Agreement (SLAs)/ Volume & Resource Capacity/ Change Orders / Monthly Invoicing / IT access requests

Interfaces: Stakeholders that this position will need to work closely with include:

Onshore Financial Controlling and Procurement teams at the BU, Regional and Global levels
IT teams at the Regional and Global levels
Global RTR, STP/PTP and OTC Process Leads
All GBS Delivery teams supporting AMEA – captive and outsourced
Global and Regional Internal Controls team
External statutory auditors and internal auditors

Requirements:

Bachelor’s degree and 10-15 years of experience in shared services domains, with min of 2 years of experience interacting/ overseeing / performing with outsourced operations teams
Working operational knowledge of one or more GBS functional domains (RTR, PTP, OTC in particular)
Proven hands-on experience on implementation of CI / productivity initiatives
Active experience of working across globally matrixed organizational constructs
Strong interpersonal and communications skills (both written and verbal) across levels of the organization
Good project management skills and ability to influence change. Experience presenting results to an executive team
Strong analytical and problem-solving skills – effectively evaluates information/data to make decisions; able to pin-point and resolve problems at the source; anticipates obstacles and develops plans to resolve
Motivated Self-starter; able to deal with ambiguities and requires minimal direction to accomplish goals and problem-solve
Ability to lead and operate across multiple time zones and geographies