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Technical Support Engineer at RubyPlay

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Ukraine

Offer summary

Qualifications:

At least 1 year L2 Support experience in Gambling, Familiarity with CI/CD pipelines (GitLab, Jenkins), Experience with cloud services (GCP), Understanding of HTTP, REST APIs, and file formats JSON/XML, Knowledge of Docker/Kubernetes is preferred.

Key responsabilities:

  • Identify and troubleshoot technical issues.
  • Integrate and configure new client productions.
  • Collaborate with teams to improve documentation.
  • Optimize and automate recurring tasks.
  • Test and verify API changes for consistency.
RubyPlay logo
RubyPlay Scaleup https://rubyplay.com/
51 - 200 Employees
About RubyPlay
We are RubyPlay, a dynamic and innovative force in the gaming industry. Our mission is to push the boundaries of creativity and deliver exceptional gaming experiences to players worldwide. n the competitive world of casinos, only the fittest games can thrive. We understand that being crazy is never enough. It takes a meticulous approach to stand out from the crowd. At RubyPlay, we obsess over every detail, from understanding customer personas to embracing cultural references. We collaborate with top gaming providers to adapt our games to the unique preferences of each individual player. Our team of dedicated experts is driven by a passion for game development. We delve into the intricacies of mathematics, testing and optimizing each feature to ensure an unparalleled player experience. We are committed to precision and perfection, continuously refining our games to achieve gameplay that surpasses industry standards. Impressing leading global brands, such as PokerStars, speaks to our dedication to excellence. We strive to exceed expectations and set new benchmarks in the gaming industry. Our games captivate and entertain players, offering an immersive and engaging experience that keeps them coming back for more. Join us on this exciting journey as we unleash the true potential of game craft. 18+/T&C Apply/Please Gamble Responsibly/https://www.rgf.org.mt/Rubyplay Limited
See more RubyPlay offers

Job description

Requirements

  • At least 1 year of prior experience as L2 Support Engineer in Gambling - as a must
  • Basics of CI/CD approach and pipelines (GitLab, Jenkins)
  • Experience with cloud services (GCP)
  • Upper intermediate English — written, at least intermediate — verbal
  • Ability to work in unusual hours (outside of office hours) as some of the accounts are located in different time zones (40 hours a week)
  • Knowledge of HTTP protocol, and REST API
  • Understanding of common file formats: JSON, XML
  • Experience working with Docker and Kubernetes
  • Would be preferable knowledge with messaging systems (RabbitMQ, Kafka)
  • Would be good knowledge of programming languages (Python/Java/JavaScript/Bash)
  • A service-minded approach and a problem-solving attitude
  • Ability to work with non-technical and technical customers alike
  • Prioritisation skills and capability to make high impact decisions while multitasking

Responsibilities

  • Identify, analyse and troubleshoot technical issues and provide our customers with effective solutions
  • Integrating and adding to Production new clients
  • Configuring, customising and edit existing configurations
  • Track the progress of the integration and communicate any blockers
  • Collaborate with technical writer and development team in improving and clarifying documentation and collaterals for the integration process
  • Optimising/ automating recurring activities
  • Prepare how-to’s and automation tools
  • Run and own Postmortems
  • Process operational requests from support and engineering
  • Directly collaborate with the Project internal teams: DevOps, Backend, Commercial, for infrastructure maintenances, error troubleshooting, and data integrations
  • Help building and improving the process allowing for a smooth, simple and fast integration for our customers
  • Responsible to test and verify changes and the consistency of the APIs and its endpoints and “represent” the customer and its business when testing and validating any changes introduced in the APIs

Benefits Of Working With Us

  • Talented and open people around
  • Challenging tasks to feel the impact
  • Budget for personal development
  • Well-being Budget
  • Annual bonus
  • Development day to grow professionally
  • Free English classes
  • Paid vacation days/paid sick leaves (number depends on the country you live in)

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

JavaScript (Programming Language)Cloud ServicesPython (Programming Language)LinguisticsDocker (Software)Java (Programming Language)GitlabCustomer DevelopmentRabbitMQRESTful APIgRPCCI/CDJenkinsKubernetesHttp ProtocolsBash (Scripting Language)JSONApache KafkaJava XMLSupport EngineeringService Strategy

Other Skills

  • Decision Making
  • Technical Acumen
  • Multitasking
  • Prioritization
  • Problem Solving
Are you interested?

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