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Level 2 Help Desk Support

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Associate degree in Computer Technology or equivalent experience, 3-5 years of PC Help Desk experience, Advanced experience with Windows 10 and Server environments, Knowledge of Office 365 administration and networking, Relevant certifications preferred (A+, Network+, CCNA, etc.).

Key responsabilities:

Analyze and resolve computer-related issues
Provide support for clients' PCs, printers, and servers
Perform PC maintenance, upgrades, and configurations
Manage and troubleshoot user equipment and software
Identify and remediate capacity and performance issues

DOXA Talent

51 - 200 Employees

See more DOXA Talent offers

Job description

Role Summary

As a Level 2 Help Desk Support, you will be part of the team that proactively maintains our clients’ computer environments. This role will be responsible for managing the client’s servers and equipment, as well as providing support for software and systems.

POSSIBLE SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

Analyze computer-related requirements, resolve problems, and install hardware and software solutions
Handle administration and internal support of clients’ PCs, printers, servers, and related equipment
Provide end-user support and perform PC maintenance, upgrades, configurations, and installations
Manage, maintain, troubleshoot, and support user equipment, software, and services remotely
Analyze remote monitoring reports to identify capacity and performance issues and remediate them on time

Qualifications

Associate degree in Computer Technology or an equivalent combination of experience and education
At least 3-5 years of PC Help Desk experience, some knowledge of networking troubleshooting/repair, and at least two current certifications
Advanced experience working with Windows 10, Server 2012, Server 2016/19, Office 2016/2019, Office 365
Previous experience in a Managed Service Provider (MSP) setting or working in an environment with multiple clients.
A+, Network+, CCNA, MCSA MCP, MCSE certification preferred
Experience in business networking, LAN, WAN, and wireless
Experience in Office 365 administration
Knowledge of virtual environments and RDP/RDS
Knowledge of networking solutions including firewall, VPN, and VLANs preferred
Knowledge of wireless technologies
Technical documentation experience for administrators and end-users, with great documentation skills in all activities conducted
Prior job experience in customer service, with an outgoing personality and exceptional customer service skills
Commitment to developing and delivering top professional service to end-users
Commitment to the development and implementation of proactive/preventative measures
Ability to learn quickly and adapt to changing requirements
Excellent awareness of, and ability to keep current on, existing and emerging network technologies