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Operations Assistant

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Philippines

Offer summary

Qualifications:

Bachelor’s degree in a related field preferred, Proficiency in computer programs and tools, Experience in a multi-client environment, Detail-oriented and highly organized, Ability to adapt to virtual work environment.

Key responsabilities:

  • Process new orders and create purchase orders
  • Provide customer service and report statistics
  • Manage accounts and fulfill ticket orders
  • Collaborate with VIP Fulfillment team
  • Support inventory operations and assist retail leads
DOXA Talent logo
DOXA Talent
51 - 200 Employees
About DOXA Talent
There are many business process outsourcing companies out there that cater to massive organizations – but that isn't us. We're here to give small- and medium-sized businesses access to the global teams that can help them scale. The beating heart of Doxa7 is a culture centered around its people. We believe that companies benefit most from finding experienced, motivated global talent; paying them a fair wage and investing in their growth; while leveraging our infrastructure as a service; to realize tremendous ROI.Here, we build partnerships. We believe that everyone can win. And when we do, we create a sustainable partnership where everyone is devoted to getting the right results.
See more DOXA Talent offers

Job description

Role Summary

Our client is looking for an Operations Assistant who will play a vital role in supporting various aspects of our operations to ensure seamless customer experiences. This role will process orders, create invoices, and manage accounts.

SCHEDULE: 2:00 PM – 11:00 PM Eastern Daylight Time, Friday -Tuesday (2:00 AM – 11:00 AM Philippine Standard Time, Friday -Tuesday), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

  • Handle new order processing, which involves creating purchase orders and invoices
  • Provide customer service assistance, both to our customers and various marketplaces
  • Compile and report departmental statistics on a daily and weekly basis
  • Manage and map events for smooth execution
  • Fulfill ticket orders for non-automated deliveries
  • Assist in managing accounts for large partners, including tasks related to accounts receivable and delivery reporting
  • Oversee the management of promo codes and passwords for multiple accounts
  • Collaborate with the VIP Fulfillment team to facilitate ticket acceptance for package orders
  • Keep an updated log of postponed and canceled events
  • Provide after-hours and weekend support for the Inventory and VIP divisions
  • Support the Inventory manager with purchasing operations
  • Contribute to consignment builds, close-outs, and reconciliation processes
  • Provide retail sales leads assistance

Qualifications

  • A Bachelor’s degree in the related field is preferred
  • Proficiency in using various computer programs and tools for data management and reporting
  • Availability to work a five-day work week, with shifts that cater to business demands (including possible rotating weekend shifts)
  • Experience in a multi-client environment
  • Detail-oriented and highly organized individual with exceptional multitasking abilities
  • Strong interpersonal and communication skills to effectively engage with customers and colleagues
  • Proactive problem solver who can navigate challenges with a positive attitude
  • Ability to adapt to a virtual work environment and embrace flexible scheduling
  • Flexible and adaptable mindset to accommodate evolving priorities and responsibilities
  • Analytical skills with particular attention to detail
  • Ability to function in an autonomous environment—independent worker, self-directed

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Order ProcessingData ManagementAccount ManagementComputer Programming

Other Skills

  • Organizational Skills
  • Problem Reporting
  • Problem Solving
  • Multitasking
  • Adaptability
  • Customer Service
  • Verbal Communication Skills
  • Detail Oriented
  • Social Skills
  • Analytical Skills
Are you interested?

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