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Call Center Agent - Permanent WFH at ConnectUs Marketing Solutions, Inc.

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Philippines

Offer summary

Qualifications:

Excellent English communication skills, Typing speed of at least 40WPM, Ability to multitask and manage time, Customer-oriented with adaptable personality, No BPO experience required, fresh grads welcome.

Key responsabilities:

Make outbound calls for surveys and sales
Handle inbound queries and lead resolutions
Update CRM software through data entry
Respond to emails and create reports
Meet service level agreements and perform other tasks

ConnectUs Marketing Solutions, Inc.

11 - 50 Employees

See more ConnectUs Marketing Solutions, Inc. offers

Job description

Be part of a passionate team and create opportunities!

CALL CENTER AGENT (OUTBOUND)

Starting salary package for Probationary: PHP 13,500 - 14,500 per month

Starting salary for Freelance Setup: Up to PHP 17,600 per month

(Please apply only if the salary offer meets your expectations.)

Option to choose between Probationary and Freelance Set up

Job Description

Outbound calls for surveys, lead generation, event invitation and/or sales
Inbound calls to resolve customer queries or close lead/sales
Data entry to update customer relationship management (CRM) software
Respond to emails
Create reports using Microsoft Office and Google Drive
Meet service level agreements set forth
Perform other duties as assigned

Qualifications

Excellent English communication skills
Typing Speed: at least 40WPM
Ability to work under pressure
Ability to multitask, prioritize and manage time efficiently
Customer orientation and ability to adapt and respond to different types of personalities
Intelligent
No BPO experience required; fresh graduates are welcome to apply

MUST HAVE The Following Equipment

Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)
Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
Internet connection: Wired connection; minimum of 10 Mbps
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype

So, why join us?

Permanent work-from-home
Full Time and Long Term Employment
Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
Salary will be based on: Skills, Attitude, Performance, Attendance
Opportunity for regularization and promotion
US and Canadian clients
Shift: Graveyard Monday to Friday
Training: less than a month

WE LOOK FORWARD TO MEETING YOU!

About ConnectUs Marketing Solutions Inc.

WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.