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Director of Customer Success

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

Minimum 8 years in operations management, Experience managing teams of 50+ employees, Proven track record in customer success, Understanding of US job market dynamics, Excellent leadership and communication skills.

Key responsabilities:

  • Develop strategies for customer satisfaction
  • Oversee the placement process for students
  • Lead and expand career coaching services
  • Manage and mentor customer success teams
  • Analyze performance metrics for improvement
Interview Kickstart logo
Interview Kickstart
201 - 500 Employees
About Interview Kickstart
Interview Kickstart is the leading global platform for Technical Interview Preparation. Headquartered in Santa Clara, California, our mission is to work with Software Engineers to help them transition into their dream jobs at top-tier companies. Students from our program routinely get offers from Google, Facebook, Amazon, Netflix, Apple, LinkedIn, Uber, and other top organizations after completing our program. The following set of core beliefs drives Interview Kickstart: Successful interview prep cannot be a spit and polish job. The only way to become part of a strong technical team is to elevate your craft to that level, i.e., technical interviews cannot be ‘hacked’. To nail them, one must invest time in becoming a better engineer. It only makes sense to learn from engineers who have made the cut, i.e., one needs to prepare by learning from engineers who are currently already working and hiring at Google, Facebook, Amazon, and other top companies. One needs a methodology that caters to a superior technical curriculum, retention, and sustained motivation, i.e., structured interview preparation is the only way to career up-leveling. Interview Kickstart’s team of pedigreed instructors comprises hiring managers and tech leads from FAANG and other top Silicon Valley companies. The areas we focus on include Algorithms, Data Structures, System Designs, and Career Skills. Our proprietary methodology covers live classes, mock interviews, timed tests, individual coaching sessions, resume reviews, career strategy, referrals, and much more. Get offers ranging up to $933,000. Join over 5,500+ engineers who have successfully taken our program. Interview Kickstart’s cost varies as we offer customized courses to meet the differing needs of students. The best way to know about Interview Kickstart cost is to sign-up for our pre-enrolment webinar: https://www.interviewkickstart.com
See more Interview Kickstart offers

Job description

Let's start with who we are:


Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to prepare them to crack the toughest Technical interviews. You could think of us as ‘the everything store’ for career transitions and interview skill development.


How do we do that, you ask?


We have a structured way of helping folks crack interviews -


● Career accelerator course

● End-to-end courses + platform

● Morethan100+instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies.

● And, to date, we have trained 10000+ engineers!

● What’s more exciting is that we are completely remote and hiring the best people we can find regardless of geo.


Sounds interesting? Then here’s some more information about the role.



Responsibilities:

● Develop and implement strategies to enhance customer success and satisfaction

● Oversee and optimize the placement process for students in the US job market

● Lead and expand our career coaching services

● Manage and mentor a team of customer success specialists, placement coordinators, and career coaches

● Collaborate with US-based teams to align operational goals with overall business objectives

● Analyze performance metrics and implement data-driven improvements

● Ensure compliance with US educational and employment regulations

● Develop and maintain relationships with key stakeholders, including students, employers, and partners

● Continuously improve operational processes and systems


Qualifications:

● Minimum 8 years of relevant experience in operations management, preferably in the education or technology sector.

● Managed teams of 50+ employees.

● Proven track record in customer success, career services, or related fields

● Experience working with US-based companies or markets

● Strong understanding of the US job market and career development landscape

● Excellent leadership and team management skills

● Proficiency in data analysis and performance metrics

● Outstanding communication skills in English, both written and verbal

● Ability to work across time zones and collaborate effectively with remote teams


Preferred Qualifications:

● Experience in Ed Tech or online learning platforms

● Familiarity with US higher education systems and career pathways

● Knowledge of CRM systems and other relevant technologies

● Experience in scaling operations in a fast-growing company

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Operations ManagementProcess ImprovementMicrosoft Dynamics CRMData AnalysisCompliance ManagementPerformance MetricCustomer Success Management

Other Skills

  • Leadership
  • Mentorship
  • Collaboration
  • Team Management
  • Verbal Communication Skills
  • Relationship Management
Are you interested?

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