Offer summary
Qualifications:
Previous experience in workforce management, Familiarity with workforce management software, Proficient in Microsoft Office Suite, especially Excel, Knowledge of KPIs related to BPO operations, Advanced English skills for communication.
Key responsabilities:
- Revise schedules based on Absence and Lateness updates
- Monitor real-time schedule adherence and make adjustments
- Communicate monthly totals of hours deficits or excess
- Prepare reports on workforce metrics and performance
- Collaborate with WFM department for resource allocation