Job Description
- Work from home bilingual Spanish/English speaking customer support specialist.
- Will take 90-100 calls per day each lasting 3-5 minutes in length.
- Calls will be inbound calls from patients who are looking for an update on the medical records release. Have the records been released/sent, what day or timeline will they be sent.
- Third parties may call in requesting updates on medical records that they have requested for specific patients as well.
- Candidates must be bilingual speaking Spanish/English. Must have prior healthcare experience working within the healthcare field and or working with medical records.
- Medical terminology is a big plus. Experience with Epic EMR system is ideal but not required.
Skills
Customer service, Customer support, Call center, Customer service oriented, Customer service call center, Call center support, Release of Information, Healthcare, Medical Records, bilingual, bilingual proficiency skills, Electronic medical record, Emr, Medical records software, Medical record, Electronic health record, Roi, Epic, Health information management
Additional Skills & Qualifications
- Spanish/English bilingual speaking.
- Healthcare experience - medical terminology and/or medical records.
- Experience with Epic EMR is not required but nice to have.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
