Offer summary
Qualifications:
High School diploma or GED, 1-3 years experience in customer service, preferably call center, Knowledge of Health Benefits Exchange preferred, Strong communication skills, Ability to learn new software and navigate systems.Key responsabilities:
- Provide consultative support via phone and web
- Build relationships with agents and counselors
- Adhere to call center quality guidelines
- Document information for tracking and analysis
- Implement process improvements annually